FAQs

Here are some frequently asked Creme De La Creme Cake Company questions that we can assist you. Located in Historic Handley District in East Fort Worth, Texas. We use nothing but the freshest ingredients, providing our clients with a creative experience to remember and treasure. We serve the Fort Worth, Weatherford, Dallas, Arlington, Mansfield, and surrounding areas.

 

Frequently Asked Questions

How far in advance do I need to order a cake?

• For our signature cakes: Please place your order as soon as you know the date of your event. We typically take orders until the Tuesday prior. We do book for Signature Cakes on occasion. After our Tuesday deadline we do still have shop cakes available that are sold on a first come first serve basis, but you will be limited on sizes and flavors. For signature cakes a minimum 50% non-refundable deposit is due at the time the order is placed. You can place these orders online.

• For custom cakes: We ask that you call to schedule an appointment for a consultation and tasting in store. We like to have the opportunity to meet with all our custom clients in person to help design your one-of-a-kind cake, and discuss sizes, design, & pricing. Please call for an appointment a minimum of 2 weeks in advance so that we can get you in for your meeting and finalize all your details at least 1 week prior. ***During peak business times we book far in advance for both appointments and orders. Please call us about booking and availability.*** A minimum 50% deposit is due on custom cakes at the time the order is placed. If the cake is to be delivered the balance is due at least 2 weeks prior. Please note that we do not accept checks as a form of payment for the day of pickup.

• For wedding cakes: Book as soon as you know!


How do I schedule a tasting?

We offer two complimentary tastings. The first is our Open House, which is held on the 1st Saturday of every month. Come by and grab a fork as you peruse our photo books. We are available to answer brief questions and give you a basic estimate. Once you have fallen madly in love with our sweets you may place your deposit to save the date. -OR-You may call or email about scheduling a one-on-one appointment during the week (see details in the next section). Now that you've booked with us, you'll get to come back for some more cake (yes more!) at your final meeting. The final meeting is very important and we recommend scheduling at least 8-10 weeks prior to your event date. At the final meeting you will taste cake again (you may request 4 flavors of your choice or the tasting board), and finalize all of the details of your cake. All one-on-one meetings take about an hour.


What if I can't come to an open house?

While we highly recommend coming to an Open House, you can schedule a tasting as well. Tastings are scheduled Wednesday - Friday from 10:00 a.m. to 2:00 p.m. for all first time meetings. (Saturdays are reserved for final appointments). At our meetings, we offer our tasting boards which include 9 different flavors and can feed up to 4 people. At this meeting, we will go over all of your options on design, flavors and costs. Please arrive on time as meetings are scheduled on the hour. We charge $25.00 to schedule an hour long design meeting and tasting, you will be charged at the time of scheduling the appointment. If you book your event with Creme de la Creme, the $25.00 will be credited towards your final balance prior to final payment. If you need to reschedule your appointment with 24 hours, we are happy to move your appointment for you. Please call or email to confirm new date and time. We will honor 2 reschedules. If you choose to cancel your appointment, the $25.00 is non-refundable. For all No Shows, the $25.00 is forfeited. We do not do tasting and consultations for our signature cakes. If you do an appointment and switch to Signature Cakes, you forfeit your $25.00. We look forward to meeting with you! Oh, and come hungry!


Do you deliver and what is your delivery charge?

Yes, we offer delivery for our custom and wedding cakes that meet the minimum order requirements ($1,000 on Saturdays and $700 for the rest of the week) with prices starting at $75 within a 25 mile radius. Any locations beyond the initial 25 miles will be required to meet the $1500 order minimum for Saturday delivery and $1,000 for Sunday thru Friday, plus the additional travel cost. Please contact us for pricing beyond a 45 mile radius from our shop, and we can give you a quote based on the mileage and time.


How should I transport my cake if I am not having it delivered?

The best way to self transport any cake is on a flat level surface in the vehicle. The floorboard, or cargo area of an SUV or van are great places for your cake. You will want to make sure you avoid any sharp turns or sudden stops, and the most important thing is keep your vehicle cool. Never stop to run an errand for any length of time in any weather, as your car will be hot and icing may melt. We are not responsible for cakes once they have left our shop, and all cakes should be refrigerated until close to serving time, and leftovers returned to refrigeration. Please be sure to check with your consultant about appropriate transportation for your cake. Please click on this page to see our “How To” video on picking your cake up (It’s worth watching, we promise!) for more tips and information, including a video.


Do you have a minimum order?

For signature cakes, our smallest is a 6” round that serves 8. For cupcakes we ask for a minimum of a dozen in any one flavor. Custom and wedding cakes have a $100 minimum. Please feel free to ask one of our staff members for additional pricing and ordering information.  


What is included in your Signature Cake pricing?

Our signature cakes are available in any of our $4 per serving flavor combinations as round single-tier cakes or sheet cakes. You can still order them in other flavors or in square for $10 additional. Included in your decoration you have the option of chocolate drizzle or buttercream swiss dots on the sides of your cake, Signature Flowers or a decorative border on top, and writing. We also have a selection of some alternate decorations available to dress up a signature cake starting at $10 in the shop. For all the details on our Signature Cakes, click here. We do not do tasting and consultations for Signature Cakes. If you choose to schedule a consultation, the cost is $25 and will not be credited to your final.


How much do your custom and wedding cakes cost?

Due to the unique nature of our custom and wedding cakes, there is really no set price for a specific cake. Several factors will be considered in determining your total price. First your base price will be calculated by multiplying the number of servings of cake times the price per serving for the flavor you select. Some items such as dummy tiers of cake or details may be additional, and are priced out per item separately. While we will always try to accommodate pricing requests in store or via email, it is best to schedule an appointment for a consultation. This allows us to factor in as many of these details as possible to provide you with a more accurate quote. Please refer to the pricing on our website.


What is your cancellation policy?

In the event of cancellation, payments and deposits are non-refundable and non-transferable. For Signature Cakes only, we offer in store credit for any payments in addition to the initial deposit as long as the cancellation is not the week of the event. No cash, check, or credit refunds will be issued under any circumstances.


Can you match the cake to the colors I am using?

For color matching on wedding cakes and custom orders we ask that you provide a swatch of the shade you would like and we will do our best to match the color to within 3 shades. With edible products and food grade dyes exact matches are sometimes difficult to achieve. Also be advised that dark colors will sometimes taste a little bitter, or stain. Please ask your consultant about matching color, or alternate ways to incorporate color into your design.  We do not color match on our signature cakes.


Can you replicate a design from a photo?

It is the policy of Crème de la Crème Cake Company to provide our clients with an interpretation of a provided photo or design. Some elements of the actual cake may differ from the original photo provided, but we always do our best to make your cake as close as possible to the original. We do not accept images that have been manipulated by Photoshop or other photo software for cake designs. Only photos of actual cakes will be accepted for duplicating designs.


Do you have a store-front and what do you sell in your store?

 

We are located at 6511 East Lancaster (just east of loop 820) in Fort Worth. In our store we sell cakes by the slice, cupcakes, and some whole cakes. We also have a retail boutique with cake and cupcake accessories along with some party supplies. Our flavors of cake by the slice change daily. Please call us for today’s selection.


** Disclaimer **

***No changes will be accepted after the three week deadline and it is the client’s responsibility to check the online contract and confirm all the details***